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Catherine Rhoades2025-07-17Trustindex verifies that the original source of the review is Google. We are currently in the process of using Rick-N-Ball Restoration for a roof leak in our foyer closet. For starters, Tim Higgins came in and gave us an incredibly realistic assessment of the *possible* damage - warning us that once the wall and ceiling were open, it could be worse than anticipated. Our estimate ended up being beyond what the damage was, thankfully, so it was WONDERFUL to be overprepared. Cory from the mitigation team took care of us from the moment he walked in the door to pull out the drywall and bring in equipment. In the process of mitigation, they accidentally cut a cable that blew out our thermostat. That evening, Cory stayed BEYOND the call to try to get our AC back up and running, and was so hurt when he couldn't help us. But get this: the next morning, Rick-N-Ball took full responsibility and worked with us to pay our bill with our AC company to repair that damage they had caused. We were so pleased with mitigation that we decided to go with them for reconstruction as well. Tyrone came out to do our estimate for the construction and was incredibly thorough and pleasant to speak with. On top of all this, I have a toddler who has truly enjoyed interactions with all these employees - they have been so kind and sweet to our family (Thanks for the "coins," Tyrone!). Eric has overseen all these employees and our situations with attentiveness and care. I can absolutely not recommend Rick-N-Ball enough. Thank you, team for an incredible experience. I am so grateful in this crazy season to have a company that I feel is actually on our side! J Monroe2025-07-10Trustindex verifies that the original source of the review is Google. When we had a tree come down into our house with internal water damage during the spring tornado event, we got in touch with James Sanford at Rick-N-Ball. James along with John Madeiros came in quickly to accurately assess the water damage that had occurred in the house, including the unseen places within our walls and ceilings. James and John helped us immensely, providing a very detailed damage assessment and interacting directly with our insurance company to ensure we received proper coverage for all the needed mitigation and repair work. Special thanks go to John for the many hours he spent with us making sure the job was done right; his diligence and attention to detail were a blessing observe. Thank you, Rick-N-Ball, for getting us dried out and keeping us mold free! Josh Hersh2025-07-03Trustindex verifies that the original source of the review is Google. The Rick N Ball team was great in helping with mitigation work in our home. They were able to communicate effectively throughout the entire process and were very responsive when needed. The entire team worked hard and I really appreciate them sending out an employee quickly to finish cleanup afterwards. The gentleman did a spectacular job and made sure our home was clean as can be following the work. Marilou Pales2025-07-03Trustindex verifies that the original source of the review is Google. These guys are terrific. Jon Madeira’s and his crew are the best thing that could happen to single senior women in the time of disaster. Jon and his crew assured me that they would take care of everything. I had 6 inches of water in my kitchen and laundry room as well as my music room. They carefully removed all of my clothing and bedding that I put in baskets and boxes to sort through and put away It was a soaking wet disaster. All my other items from the kitchen were carefully packed and marked. I cannot brag enough about how Jon and his crew helped relieve the panic I was feeling I have told several of my friends what a great company this is. Thank you Jon Madeiros and team. I tell you these guys took care of my clothing furniture personal items and Jon always kept me informed as tho what was going on and what comes next. And also I want to recognize the crew for their amazing job: Tyler, Cesar, Andy, Joe, Arnaldo, Steven. Joycelyn Quinn2025-07-01Trustindex verifies that the original source of the review is Google. The water mitigation team at RNB took care of our home! Eric, and CORY are top notch professionals! They went ABOVE and BEYOND, to make sure we knew what was going on every step of the way. They are truly experts in their field! Professional and Courteous! Highly recommended! Chris Binkley2025-06-29Trustindex verifies that the original source of the review is Google. I've been working with Rick-N-Ball restoration on repairing my kitchen floor after a water leak. They have been with me every step of the way even when we hit multiple snags and delays with insurance. John in particular was out multiple days and even weekend late to get the work done and checking in every step along the way. Trish helped me get started with insurance and manage the mitigation and James has been leading the demo process. I look forward to working with Tyrone on rebuilding my kitchen now that we've dealt with the asbestos we found during demo. Victoria Davis2025-06-25Trustindex verifies that the original source of the review is Google. Seriously - 5 Stars. I've suffered through several bits of home renovation/repair but Rick-n-Ball is absolutely the best contractor I've dealt with. I had a large laundry room renovated (remove popcorn ceiling, repair and repaint walls, fix seriously unlevel floor, install new lights. The workers showed up on time every day and were unobtrusive. They worked hard all day but were very quiet. Every day, they made sure that no mess was left behind. Bonus - they did the entire job in 3 days! Patrol Pilot2025-06-24Trustindex verifies that the original source of the review is Google. Quick to respond and very professional.