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Greg Hall2025-12-15Trustindex verifies that the original source of the review is Google. Excellent people to work with. Communicate well, on time and do good work Cindy Isaacs2025-12-05Trustindex verifies that the original source of the review is Google. R-N- B was responsive, helpful and professional right from the start. The first person I contacted at R-N-B was understanding, listened and made sure I had my first appointment ASAP. I was then guided through the process of rebuilding after water damage. They explained the insurance claim process; how the dry-out and mitigation would be handled; they provided coordination with the floor company I wanted to use; they provided a professional mover so work could be done; the painters and granite removal staff were great. Mike the RECON project manager was awesome coordinating all the teams to make sure things were done correctly in a timely manner. Peter Hannah2025-12-04Trustindex verifies that the original source of the review is Google. Jon Madieras was a true blessing to us when a 200 year old tree fell on our house from the May 20th 2025 tornadoes. Rick & Ball representatives came out the same morning they were contacted (the day after the storm), and Jon and his crew went to work in the next couple of hours! He worked relentlessly to dry out the interior. He worked through weekends and Memorial Day. He communicated every step to us, and there were no surprises. He didn't stop until reassured that all was dry to Rick & Ball's apparent high standards. He was timely and mitigated before mold had a chance to grow. I have nothing but good things to say about this company. We were bewildered the morning after the storm. We didn't know where to turn or where to begin. All of the people we have met from Rick-N-Ball have been high caliber, top-notch professionals. They made us feel at ease and cared for during such a chaotic time for me and my family. 12/4/2025: We finally moved back in and Jon and crew were there helping assemble furniture and moved boxes from our rental house. It relieved us of a tremendous burden, and made moving back less painful. All of the Rick-N-Ball crews have proven to be true professionals. They are craftsmen who care about the work they do. Jeremy and crew did a wonderful job with the decking and floor installation. Dennis and crew beautifully resurfaced the existing floors and installed new treads to our stairs. Helder and his crew (especially Fabian) were artists with the drywall. Tish and her crew did an amazing job bringing our possessions back from storage, and in the rain too! Most importantly, Mike and Jeromy overseeing it all, kept us in the loop at every stage of the process. This is a top notch company that I will certainly recommend without hesitation. Chris Janowski2025-11-27Trustindex verifies that the original source of the review is Google. Ricknball restoration is great! John was great. Went above and beyond. Communication was great, easy to talk too. James was great as well. The whole team went about everything professionally and followed instructions very well. I will definitely use this team again! Connie Bullard2025-11-22Trustindex verifies that the original source of the review is Google. This company is amazing! Every single person who helped out on mitigating the damage from my water leak was so professional & efficient. Special shout out to Tish and Jon who handled the mitigation. It was a very stressful time and they were so supportive and kind. I highly recommend Rick-N-Ball to anyone who has to go through a water leak nightmare! Lane Carpenter2025-11-20Trustindex verifies that the original source of the review is Google. These were the nicest, most respectful workers I have ever worked with. They got in and got out without delay. They explained what was needed and why. They answered questions at every stage of the process. When my insurance company did not pay me, they advised me until the insurance company paid the full amount minus my deductible. I couldn’t be more pleased. David Robinson2025-11-07Trustindex verifies that the original source of the review is Google. I had a car crash into my house recently, and Rick-N-Ball turned a nightmare situation into something manageable. From the very beginning, Jeromy (the estimator) and Mike (the project manager) were professional, honest, and incredibly helpful. They walked me through the insurance process, explained everything clearly, and even showed me ways to save money without sacrificing quality. The crew that came out worked hard every single day and showed real respect for my home. They cleaned up after themselves, communicated well, and you could tell they cared about doing things the right way. The repairs — framing, siding, drywall, fascia, and flooring — all came out great, and they finished faster than I expected. What I appreciated most is that they weren’t just trying to get the job done; they were genuinely looking out for me. Mike fought for the right repairs, Jeromy caught details the insurance missed, and the whole team made sure I felt confident throughout the process. If you ever need home repairs — especially something involving insurance — I highly recommend Rick-N-Ball. They’re honest, fast, skilled, and truly go to bat for their customers. Chris Apgar2025-11-07Trustindex verifies that the original source of the review is Google. Great place for restoration. We were ghosted by the previous contractor, ServPro, and Rick-N-Ball came through. The reconstruction work was carried out quickly, professionally, and with great care. The process from start to finish was easy to manage and every person I worked with was extremely professional, honest, and friendly. I highly recommend them. Leon Schenck2025-11-06Trustindex verifies that the original source of the review is Google. After severe damage from a storm, the Rick-N-Ball mitigation team was prompt, professional, knowledgeable, and always available to discuss our concerns. Special acknowledgement to Jon Madeiros who was exceptional in helping us through a difficult situation. He was the epitome of "customer service. " Leon S Aunye Charlery2025-10-13Trustindex verifies that the original source of the review is Google. Exceptional Service, Integrity, and Compassion — Highly Recommend Tisha & John! My insurance company originally sent me to another restoration company that did not follow through. After that experience I felt discouraged and unprotected. I reached out to Rick and Ball and that is when I met Tisha and John. From the very first day they earned my trust through punctuality, clear explanations, and genuine care for both my home and my family. Tisha and John arrived on time, introduced themselves, and walked me through the entire plan. They explained what they were seeing, what needed attention, and how each step would protect the structure and my health. I never had to guess what was happening. They set expectations up front, outlined next steps, and kept me updated before, during, and after each visit. Communication was outstanding. Every question I asked was answered with patience and detail. If something changed, they told me immediately and explained why. They documented progress, confirmed approvals, and helped me understand what information the insurance adjuster needed. I always felt informed, included, and in control of the decisions being made in my own home. What stood out most was their character. After being taken advantage of and even disrespected in the past, I was bracing for more of the same. Instead, Tisha and John advocated for me and stood for what was right. They addressed issues directly, held others to professional standards, and protected my interests. Their integrity was obvious in the way they communicated, the care they took with my property, and the respect they showed me at every step. Their work ethic matched their empathy. They were organized, efficient, and thorough. They respected my time and my space, kept the work areas tidy, and checked in to make sure I felt safe and comfortable with each phase. I could see the pride they take in doing the job correctly, not just quickly. Because of Tisha and John, I finally felt that my home was in capable hands. They turned a stressful situation into a guided, manageable process and gave me the peace of mind I had been missing. I am deeply grateful for their professionalism, their communication, and their compassion. If you want a team that delivers excellent work and also treats you with honesty, respect, and real care, choose Tisha and John. They are the standard.